Ordering and Delivery information

We guarantee

We are committed to exceptional service and products. If, for any reason, you are not completely satisfied with your gift or its delivery, please do not hesitate to contact us.
Our florists uses only the freshest flowers available to ensure that you can send flowers with confidence. And since every arrangement is personally delivered, we offer same day delivery on most orders.

How to order flowers?

Ordering at the Flowers-to-Moldova online shop is easy. Just follow these simple steps:
1. Choose your flower gift from the selection of bouquets and arrangements.
2. Choose the price category. 3. Enter your personal information.
4. Enter the address of the recipient, the delivery date and your card message.
5. You will receive an order confirmation on your screen by clicking \\\"purchase\\\".

Important Information:

To process your order on time and without any delay, please make sure that the address of the recipient is full and correct. Please check carefully that the delivery address, including local telephone number, is complete and correct. We cannot accept any liability for late or non-delivery due to an incorrect or incomplete address.
For hospital and hotel deliveries requires additonal information: room number, full name and etc. The delivery is only granted to the reception.

Prices

Flowers and gifts prices naturally fluctuate according to season. The prices given at Flowers-to-Moldova include delivery local VAT or sales tax and not include delivery charges depending of region.
If the recipient refuses to accept the flowers without any reason, the full charges are due, and will be billed.

Credit Card Payment

The credit card charges are accepted in USD. If your account of your credit card in a different currency that your credit card company will calculate the price based on their official daily exchange rate.

Delivery

Please take into account the differense in time zones & public business hours in Moldova (+2 GMT)
The same day delivery on the date of your order can only be guaranteed under the following conditions:
1. If the order order was not received on holidays and during office hours.
2. We cannot guarantee deliveries on Sundays and public holidays.
3. Campgrounds, military bases, boats, sea ports or airports are not guaranteed delivery addresses.

Order Confirmation

You will receive by email an order confirmation within a few minutes including your order number and detailed information of the purchased product if you have mentioned your correct email address. We shall contact you as soon as possible if it will be found a mistake or any additional contact information will be required.

Please do not hesitate to contact our customer service if you did not receive an order confirmation within a hour.